Your yearly vacation is important to you, we know, and that’s why you want to know that you can trust the travel company that you’re paying to show you a good time. This is where the Better Business Bureau can help you; the BBB has been working across the USA and Canada for 75 year to protect consumers and build trust in the market place. What you might not know about the Better Business Bureau is that they are not limited to stores, corporations and charities – they also cover tourism and travel services.
Why trust the BBB logo, you ask?
Well, for a start not just anyone can use the Better business Bureau logo; only accredited businesses and service providers can display this symbol on their marketing materials and products. So if you see a travel company with this logo on their brochures you know that they have achieved, and upheld, the Better Business Bureaus exacting standards of practice. These practices include providing privacy and security for consumers, being honest in advertising and avoiding misrepresentation of the products on offer.
A Non-Profit Business
Much like the Federal Trade Commission the Better Business Bureau is a non-profit, non-governmental body which is consumer orientated, and you can go to them for many reasons. They not only have information about the BBB accredited businesses out there, but they very often have information on non-accredited businesses too! So you can find out all you need to know about a travel company before you even place a deposit. What’s more the BBB consistently monitors the behavior of their accredited businesses to ensure that their good practices continue.
Complaint Solutions
Should you find yourself on the wrong end of bad business practice, however, the Better Business Bureau will be there to help you begin the process of resolution. They can claim to resolve around 70% of all complaints made to them, which is a pretty good track record. All you have to do if you wish to make a complaint is to contact your local Better Business Bureau branch and lodge a complaint with them. They will then forward this to the company in question and begin the process of resolving your issue, keeping you updated along the way.
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